Your privacy is important and respected. This privacy policy is designed to describe how and when The White Lime collects and uses your information when you purchase an item, interact with the our site, and/or use our services throughout thewhitelime.com.
Information The White Lime collects
When you visit our website, connect with us on social media, or place an order on thewhitelime.com, certain information is collected and gathered in order to help us run and operate our business efficiently. Types of information we collect include the following:
• Personal Information • In order to fulfill and process your order(s) The White Lime collects personal information about you including, but not limited to, your name, postal address, telephone number, email address, payment information, and the details of the specific product that you are ordering. This information is given by you voluntarily and is needed by us in order to conduct business transactions on your behalf. You also voluntarily disclose your personal information when you register or create an online customer account that is unique to you and your information such as your shipping address, payment methods, billing address, username and password.
• Non-Personal Information • When you visit and interact with our site, our servers automatically collect non-personal information about you including the IP address of your browser, mobile information you may be browsing from, your geography location including your country, region, or city, the date and time you access our website, as well as the specific products and pages you view.
• Financial Information •Financial information refers to your payment method used at checkout, such as your credit card, and/or bank information. Such information is needed in order to process and fulfill your order(s) and returns. We use both Stripe and Paypal in order to process your orders, and you should refer to their privacy policies for further information on how they use and protect your privacy and financial information when you are placing an order on our website.
• Other Information •Other information we collect from you can include but is not limited to emails and questions that you send us through the links on our site, contacting us through social media outlets with questions, comments, or general inquiries, responding to blog posts, and voluntarily joining giveaways and promotions that we advertise through our website and social media outlets.
• Cookies •We use cookies to enhance our website and your experience using our website. In basic terms, a cookie is used to track and store information about how you use and access our website. When you browse our site, cookies are stored to enhance your shopping experience. For example, if you place an item in your cart and leave the site, information is stored for your particular browser so that when you revisit the site again, you will find that the item and information is still stored in your cart from your previous visit. You can always opt to turn cookies off, but you could possibly lose access to many of our site’s features, and some of our services may not function properly.
How We Use Your Information
The information you provide is used for a number of reasons including the following:
• To provide and conduct business services to you that include processing your order(s), returns, and general customer support.
• To contact you via email with questions or statements regarding your order, or to answer questions you may have about your order or about our website.
• To email you about upcoming products, promotions, and services that you may be interested in if you have signed up to receive such emails from The White Lime. You can opt-out of these emails at any time.
• To compile statistical data for our business interests to improve our website and offerings.
• To comply with law enforcement regarding legal claims and/or legal obligations to prevent fraudulent activity on our website.
Security
All transactions placed through thewhitelime.com are done so on a secure server and are transmitted through Secure Socket Layer (SSL) technology. In simple terms, SSL technology secures the connection between your browser and our website. The personal and sensitive information you supply, including your personal and credit card information, are encrypted for your protection. You can verify a site is secure by locating a closed lock icon next to the website URL, or if the website address begins “https”. You also can click on the closed lock icon to give you information regarding the validity of the SSL certificate.
Information Sharing And Disclosure
The White Lime does not sell or trade your personal information to third party services outside the realm of our business needs as described below. The White Lime engages third party services such as website hosting services, credit card processors, a shipping company, and an email marketing company in order to conduct and operate business that includes the accessibility of this website to you, processing your orders through Stripe and Paypal, shipping your orders, and communicating with you. The White Lime does not share your information beyond these services. However, the White Lime reserves the right to release your information when appropriate in order to comply with the law if it is deemed reasonably necessary to do so with regards to responding to legal processes or government requests, enforce our policies, prevent and investigate potential fraud, and to protect the rights and safety of our customers and those who use our site.
• Third Party Links • The White Lime provides third party links on our site and is not responsible or liable for the privacy policies or content found on those sites.
Data Retention
The White Lime retains your personal information for as long as deemed necessary to provide you with the services and business processes explained in our Privacy Policy. This includes information you provide at checkout such as your name, email, address, and the details of your order. You can update or remove this information from your account at any time, but The White Lime reserves the right to keep transaction records of your orders for purposes of book-keeping and legal requirements. To update or request the information we have about you, or to request specific information that is sent to the third-party services we work with, you may send an email to info@thewhitelime.com.
Law And Jurisdiction
These Terms and Conditions of Use and Privacy Policy are governed by and construed in accordance with United Stateslaw. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of Maryland, USA.
Consent
By using our website and services, you consent to The White Lime’s policies and procedures contained herein.
